Your technician gives you a code
Six digits, read out on the phone or sent by message. It is tied to one session with one technician.
482 913
› Remote support by Vinay Enterprises
Help, in an instant.
Kshan Setu connects a technician to a Windows PC in moments, and only with the permission of the person in front of it. A six-digit code, a signed helper, and one press of Allow.
- Signed by Vinay Enterprises
- Encrypted connection
- Servers in India
Technician
Session code482 913Read it out, or send it by message. It works once.Client PC
ConnectedBanner showing · Pause · End
01 For the person being helped
Three steps, and you stay in charge of each one.
You download the helper
One small file from join.kshansetu.in, signed by Vinay Enterprises. Nothing is installed, and it needs no account.
KshanSetu-482913.exePublisher: Vinay Enterprises
You press Allow
Windows shows who is asking. Until you press Allow, nobody sees your screen. A banner stays on while they help.
Wants to connect to this PCAllow
02 Your PC, your call
Permission is the product, not a setting.
A remote session opens a door into someone's computer. Kshan Setu is built so that door opens only from the inside.
Nothing happens without your Allow
Nobody can connect before you agree. Allow is never the default button, and an unanswered request is refused after a minute.
A banner the whole time
While someone is connected, a banner stays on your screen. From it you can pause the session or end it.
Admin rights only when you approve
If the technician needs administrator access, Windows asks you first. Those rights end with the session.
Files only when you switch them on
File transfer is off until you turn it on. The technician never browses your disk: you choose what to send, and files you receive are never opened for you.
Your clipboard stays yours
Text is shared only when someone copies on purpose during the session. Your clipboard is never streamed in the background.
The helper keeps no keys
The downloaded file holds no passwords or credentials. Once the session ends it is inert, and connecting again needs a new code.
03 Two ways to help
One code for a client. An agent for the PCs you look after.
Code sessions
- The client downloads a fresh, signed helper for each session.
- No installation, no account, nothing left running afterwards.
- Admin access only after the client approves the Windows prompt.
Unattended access
- Installed once on each PC, with a one-time enrolment token from the console.
- The banner still shows whenever a technician is connected.
- Updates install only if they are genuine Kshan Setu releases, and the PC returns to its previous version on its own if one does not start correctly.
04 For the technician
Everything to fix the problem, from a browser tab.
The console shows the client's screen and takes your keyboard and mouse once you are allowed. Chat, files and admin access are a click away.
Technician sign in- 01Works in the browserThe technician console runs in any modern browser. There is nothing to install on the technician's side.
- 02Strong sign-inTechnicians sign in with a password plus a one-time code, a hardware key or single sign-on.
- 03Chat and filesTalk to the client in the session and move files in either direction once the client allows it. Every transfer is recorded.
- 04Every screen, every keyPick the monitor, send Ctrl+Alt+Del, lock the PC, and see when the PC is locked.
- 05Through strict networksWorks across office, home and mobile networks, including ones behind strict firewalls.
- 06Unattended PCs, kept currentEnrolled PCs update from the console, and install only genuine Kshan Setu releases.
05 Check before you open
Every download carries our name.
Kshan Setu files are signed with a code-signing certificate issued to Vinay Enterprises. If a file says anything else, do not open it, and tell us.
How to check a file- Publisher
- Vinay Enterprises
- Signer
- CN=Vinay Enterprises, O=Vinay Enterprises, L=Ahmedabad, ST=Gujarat, C=IN
- Issued by
- Certum Code Signing 2021 CA
- Signature
- Valid, timestamped
06 Questions
What people ask before they press Allow.
Do I need to install anything?
No. For a code session you download one small helper file and open it. It does not install itself, and any administrator rights end with the session.
Can the technician connect again later without asking?
Not with a code session. Each code is for one session, and every session waits for your Allow. Unattended access exists only on PCs your organisation has enrolled for its IT team, and those PCs also show a banner whenever someone is connected.
How do I know the download is genuine?
Every Kshan Setu file is signed by Vinay Enterprises. Before you open it, Windows shows the publisher; it must read Vinay Enterprises. The security page shows how to check the signature yourself.
My browser says the file is not commonly downloaded. Is that a problem?
That message comes from Microsoft SmartScreen for files it has not yet seen many times. It names Vinay Enterprises as the publisher. Choose Keep, check the publisher, and open the file.
Which computers does Kshan Setu support?
The PC being helped runs Windows 10 or Windows 11. Technicians use the web console in a modern browser.
Who makes Kshan Setu?
Vinay Enterprises, an IT services company in Ahmedabad, India, working since 1993. Kshan Setu is the remote support tool its own technicians use to help clients.
› Have a code?
Your technician is one code away.
Open the join page, type the six digits your technician gave you, and follow three short steps.